ITSM Developer I

Company: Old Dominion Freight
Location: Tupelo
Posted on: March 16, 2023

Job Description:

Assist with configuration, development, implementation, and maintenance of IT Service Management system. Also assisting with and supporting the portals that enhance end-user capability and drive utilization of ITSM, as well as improving processes that lead to the successful delivery of IT services.

Primary Responsibilities

+ Assist in configuration and development of customer solutions on the IT Service Management platform

+ Assist in development of custom applications on the IT Service Management platform

+ Assist with Development/Maintenance of customer facing portal(s) to enhance utilization

+ Assist with Implementing/Maintaining cross platform integrations

+ Assist with research/analysis of data to proactively identify improvements (Continuous Service Improvement)

+ Assist with process improvement using workflows, business rules, and capabilities

+ Assist with Design/Development/Maintenance of Service Catalog

+ Support the teams and business units to define efficiency needs and assist in taking vision from idea to roadmap and implementation

+ Assist with Discovering/Mapping current state and future state processes

+ Maintain and document all system configurations, logs and work instructions

+ Work with support teams across IT to identify root cause of ITSM system issues

+ Assist leadership to audit the activities of Incident, Service, Change, Problem, Major Incident, and Knowledge for compliance with policies, standards, and procedures.

+ Participate in training and documentation targeting both IT staff, and end-users

+ Assist with performing process mapping of existing and new processes for review to identify potential challenge s

+ Assist with performing application maintenance/upgrade cycles in accordance with defined Change Management practices

+ Assist with operational/administrative activities as needed

+ Assist with planning and performing bi-annual platform upgrades

+ Assist with all testing efforts during update sets, and platform upgrades

Job Qualifications

Education:

+ Bachelor's degree, preferred.

+ ITIL Foundations certification, required.

+ ServiceNow Certified System Administrator certification, preferred.

+ Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus

Experience:

+ Prefer 1 year of successful ITSM and /or EPM software development experience, preferably with ServiceNow

+ JavaScript development experience

+ Industry related process design certifications are a plus.

+ Familiarity with SaaS and Cloud technologies, and integration practices

+ Strong familiarity with networking technologies

+ General understanding of database operations Familiarity with Active Directory

+ Familiarity with ServiceNow "good" practices

+ Ability to work independently and meet deadlines with minimum supervision

+ Excellent verbal and written communication skills: ability to talk to and understand diverse audiences effectively, including C-level

+ Effective problem-solving, time, and project management skills

+ Proficient in MS Office Suite

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

+ Health, Dental & Vision Benefits

+ Short Term & Long Term Disability

+ Flex Spending Accounts

+ 401(k) Retirement Plan

+ Life Insurance

+ Wellness Program

+ Credit Union access, Vacation & Holiday

+ "Birthday Holiday" who doesn't love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

Keywords: Old Dominion Freight, Oxford , ITSM Developer I, Other , Tupelo, Mississippi