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Desktop Support

Company: Zodiac Solutions
Location: Columbus
Posted on: November 26, 2022

Job Description:

*Job Title: Desktop Support*

*Location: Shannon, MS 38868*

*Position Type: Contract*

*Job Description: *

Responsibilities : -

* Adhering to SLAs
* ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead
* Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
* Ensuring that the processes are adhered to
* Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
* Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
* Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction
* Performing asset inventory activities as needed Create documentation for process and procedures
* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
* Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

*Technical Requirements*

*Required Skills / Qualifications: *

* Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
* Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills
* *Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers*
* Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
* Strong desktop support knowledge including hardware, software, and networking concepts
* Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
* Good knowledge of MAC OS, IPAD and Android devices
* Knowledge in windows Image build process and SCCM deployments.
* Basic understanding of Audio/Video equipment and conference room setup
* User account creation for Active Directory, Exchange Mailboxes, Distribution lists
* Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
* Troubleshoot and assist end users with mobile device setup, activations and performance issues.
* Handheld - Blackberry, Android & IOS support knowledge
* Strong Customer service skills
* Strong written and verbal communication skills

*Soft Skills: *

* Excellent communication and conversation skills (Verbal and Written)
* Good documentation skills
* Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
* Should have a great customer handling skills
* Able to handle unforeseen situations
* High level of acceptance

Job Type: Contract

Salary: $20.00 - $22.00 per hour

* 8 hour shift

Work Location: On the road

*Speak with the employer*
+91 +1 484-267-2252%58047475%

Keywords: Zodiac Solutions, Oxford , Desktop Support, Other , Columbus, Mississippi

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