Contact Center Technical Specialist

Company: Fiserv
Location: Oxford
Posted on: October 11, 2021

Job Description:

What does a great Contact Center Technical Specialist do?

You are in charge of solving customers’ problems and helping them get back to managing their business as quickly and effortlessly as possible. You will be responsible for phone with small business owners.  You are empowered to provide customers with peace of mind that their current issue is resolved and that none are on the horizon.

As a Contact Center Technical Specialist, you can look forward to:

• Taking the lead – our reps take ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution.
• Identifying future problems – not only do our reps solve the current customer concern but they actively identify and solve any lurking complications the customer may encounter after their first interaction.
• Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.
• Having fun! – our work is important, but we don’t take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

Basic Qualifications for consideration:

• High school graduate/GED
• 1 year of customer service experience

Preferred Qualifications for Consideration:

• Prior experience working in a call center
• Prior experience troubleshooting computer issues
• Prior experience working in technology related field

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT).

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Keywords: Fiserv, Oxford , Contact Center Technical Specialist, Other , Oxford, Mississippi