Patient Serv Rep Onsite 1

Company: Firstsource Solutions
Location: Booneville
Posted on: June 12, 2021

Job Description:

Location: Baptist Memorial Hospital in Booneville, MS

Hours: Monday thru Friday 8:00am - 4:30pm

The Patient Service Representative Onsite Eligibility is responsible to screen patients on-site at

hospitals for eligibility assistance programs either bedside or in the ER. This includes providing

information and reports to client contact(s), keeping them current on our progress.

• Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis.

• Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs.

• Initiate the application process when possible.

• Identifies specific patient needs and direct them to the appropriate agency for assistance.

• Introduces the patients to MedAssist services and informs them that we will be contacting them on a regular basis about their progress.

• Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient.

• Records all patient information on the designated in house screening sheet.

• Document the results of the screening in the onsite tracking tool and hospital computer system.

• Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay.

• Reviews system for available information for each outpatient account identified as self-pay.

• Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site.

• Document out-patient accounts when accepted in the hospital system and on site tracking tool.

• Outside field work as required.

• Maintain a positive working relationship with the hospital staff of all levels and departments.

• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)

• Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records, etc.).

• Keep an accurate log of accounts referred each day.

• Meet specified goals and objectives as assigned by management on a regular basis.

• Maintain confidentiality of account information at all times.

• Maintain awareness of and actively participate in the Corporate Compliance Program.

• Maintain a neat and orderly workstation.

#IND-MA

• High School Diploma or equivalent required.

• 1 - 3 years experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.

• Previous customer service experience preferred.

• Must have basic computer skills.

#IND-MA

Keywords: Firstsource Solutions, Oxford , Patient Serv Rep Onsite 1, Other , Booneville, Mississippi