Call Center Specialist (163359)

Company: BancorpSouth
Location: Tupelo
Posted on: June 12, 2021

Job Description:

There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with BancorpSouth.

Position: Call Center Specialist

Physical Location: 2830 West Jackson Street, Building B, Tupelo MS 38803

Reports To: Call Center Manager

Working Conditions: Normal, no adverse or hazardous conditions

Job Grade: NE15

Job Group Category: Non-Exempt

Work Hours: 11 am - 8 pm shift

Monday - Saturday operating hours

Primary Purpose:

Provide high levels of customer service to BancorpSouth customer base.

Principal Duties and Responsibilities:

* Answer, resolve, and/or initiate actions on customer calls into center on all products and services * Consistently achieve set performance standards for quality and productivity * Cross sell additional bank products and/or services as appropriate

Job Specifications:

* Minimum of high school diploma, one year in customer service or sales environment is preferred * Excellent interpersonal and motivational skills * Innovative and highly motivated self-starter * Excellent verbal communication skills * Basic PC literacy * Detail oriented

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.

Keywords: BancorpSouth, Oxford , Call Center Specialist (163359), Other , Tupelo, Mississippi