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Patient Serv Rep Onsite 1

Company: Firstsource Solutions
Location: Tupelo
Posted on: June 12, 2021

Job Description:

Location: North Mississippi Medical Center, Tupelo, MS

Hours: Mondays 8:00am - 2:30pm and Tuesday - Friday 8:00am - 2:00pm

  • Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis.

  • Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs.

  • Initiate the application process when possible.

  • Identifies specific patient needs and direct them to the appropriate agency for assistance.

  • Introduces the patients to MedAssist services and informs them that we will be contacting them on a regular basis about their progress.

  • Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient.

  • Records all patient information on the designated in house screening sheet.

  • Document the results of the screening in the onsite tracking tool and hospital computer system.

  • Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay.

  • Reviews system for available information for each outpatient account identified as self-pay.

  • Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site.

  • Document out-patient accounts when accepted in the hospital system and on site tracking tool.

  • Outside field work as required.

  • Maintain a positive working relationship with the hospital staff of all levels and departments.

  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)

  • Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records, etc.).

  • Keep an accurate log of accounts referred each day.

  • Meet specified goals and objectives as assigned by management on a regular basis.

  • Maintain confidentiality of account information at all times.

  • Maintain awareness of and actively participate in the Corporate Compliance Program.

  • Maintain a neat and orderly workstation.


  • High School Diploma or equivalent required.

  • 1 - 3 years experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.

  • Previous customer service experience preferred.

  • Must have basic computer skills.


Keywords: Firstsource Solutions, Oxford , Patient Serv Rep Onsite 1, Other , Tupelo, Mississippi

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