Deposit Helpdesk Analyst

Company: Renasant
Location: Tupelo
Posted on: June 9, 2021

Job Description:

Overview

Primary responsibility is to provide Deposit Support to the bank's Retail and Commercial teams. In order to provide legendary customer service to our internal teams, it is imperative that the role of Deposit HelpDesk staff be knowledgeable and proficient in all areas of Deposit Processing. The HelpDesk Analyst must be proactive in understanding all aspects of Deposit Operations in order to continually expand their knowledge and skills to ensure quick resolutions to support requests

Responsibilities

• Respond quickly and accurately to service requests in a professional and courteous manner based on established Service Level Agreements in place for this roll;
• Investigate and resolve customer problems and inquiries in a timely manner based on established Service Level Agreements in place for this roll;
• Know when to ask for assistance - do not allow requests to go unresolved;
• Working knowledge of systems used with the Deposit Operations area;
• Proactively assess processes and procedures to provide input to management of improvements and/or efficiencies that may enhance the workflow as well as client experience;
• Promote and maintain a positive working environment;
• In-depth knowledge of bank products and services and general operating procedures of bank.
• Working knowledge of all processes within Deposit Operations;
• Participate in special projects as needed;
• Other related duties as assigned.

Qualifications

• Strong knowledge of bank operations, policies and procedures.
• Exceptional communication skills, both written and oral.
• Ability to work under pressure and time restrictions.
• Strong problem solving skills.
• Must be a motivated self-starter (initiative) in order to quickly analyze the facts and determine appropriate course of action to resolve the problem with a minimum of supervision.
• Ability to understand complicated instructions and carry out those instructions with minimal assistance.
• Excellent analytical and problem-solving skills.
• Proficiency in various jobs within the Technology Center in order to provide utility relief.
• Ability to adjust to flexible working hours.
• One to two years of job related experience.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Keywords: Renasant, Oxford , Deposit Helpdesk Analyst, Other , Tupelo, Mississippi