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Customer Service Advisor

Company: Jiffy Lube Premium Velocity Auto
Location: Aberdeen
Posted on: January 15, 2022

Job Description:

Considering a career in automotive? No experience required. Paying up to $13.50/hour

Customer Service Advisors (CSAs) are responsible for delivering exceptional customer service to our guests. By allowing our guests to make informed decisions about their automotive needs and services, they help increase sales and build loyalty. The CSA is a Service Technician who has successfully completed the CSA certification program through Jiffy Lube University.

Benefits
Medical insurance
Dental insurance
Paid Life Insurance
Paid time off
Performance based monthly bonus program
Employee Development Program
Wage increase incentives
Flexible Spending Account
Short Term Disability
Long Term Disability
401K with company match

Culture
We didn t become an industry leader without the commitment, hard work and dedication of our talented management teams that you can now join. Do you have what it takes to become a member of the largest quick lube chain in the nation that pioneered the automotive service industry nearly 50 years ago?

We have expanded our core services to offer far greater than just oil changes and preventive maintenance. Our comprehensive service menu now includes Tires, Brakes, Suspension, and many more services from minor to major repairs.

Responsibilities
The responsibilities of this position include:

  • Responsible for creating a positive guest experience.&
  • Provide service recommendations, ensuring completion of quality workmanship communicate to the guest any special circumstances that impact overall satisfaction.
  • Understanding the full range of Jiffy Lube products and services
  • Accurately capturing guests product needs and providing updates throughout the entire process
  • Offering our guests options that are tailored specifically to their automotive needs
  • Giving impartial advice to ensure that our guests are aware of manufacturer recommendations
  • Servicing oil and filters
  • Checking vehicle fluids
  • Inspecting vehicle wiper blades
  • Face-to-face interaction with guests
  • Take initiative to increase sales, improve store profitability
  • Guide teammates
  • Ensure the building, equipment and grounds are clean and well maintainedPHYSICAL REQUIREMENTS:
    • Be able to work in a fast paced environment while multi-tasking to achieve desired outcome
    • Be able to lift over 50 pounds
    • Be able to bend, stoop, reach and crawl
    • Can stand for extended period of times and climb stairs#PVA3

      Requirements
      Authorized to work in the US without sponsorship
      Willingness to undergo on the job training
      Stay on your feet for 12 hour shifts
      Be able to work in a fast paced environment while multi-tasking to achieve desired outcome
      Be able to lift over 50 pounds
      Be able to bend, stoop, reach and crawl
      Can stand for extended period of times and climb stairs
      Equal Opportunity Employer
      Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

      Requisition #ckrfn9p3f1oga0inyu76kdeqx

Keywords: Jiffy Lube Premium Velocity Auto, Oxford , Customer Service Advisor, Hospitality & Tourism , Aberdeen, Mississippi

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