Lead Services Specialist 1 - Customer Service Management
Company: GE Aviation Systems LLC
Location: West Point
Posted on: January 15, 2022
Job Description Summary
All resources, and logistics required to perform services and
maintenance activities on customers' site/property. These
activities contribute to, maintain, repair and refurbish sold or
existing products. Includes all types of maintenance service
(preventive and remedial), manage maintenance facilities and field
services engineering. Responsible for departmental operations
planning/execution or is focused on execution of professional
activities within a technical discipline. Functions with some
autonomy but guided by established policies or review of end
The job allows modification of procedures and practices covering
work as long as the end results meet standards of acceptability
(quality, volume, timeliness etc.).
Roles and Responsibilities
Act as the single point of contact to the customer for timely and
satisfactory resolution of concerns covering a wide variety of
support services offered for assigned region, product, or coverage
area - Responsible for knowledge of assigned region, coverage area,
or product lines, their associated configuration installations, and
represents the most direct access to all appropriate internal
functions to support the customer --- Establish and maintain
contact to provide on-going technical and business support to
assigned customers in designated geographic region or coverage
Includes direct people management responsibility including staffing
and performance development. Utilizes in-depth knowledge of a
technical discipline and analytical thinking and technical
experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with
others; is aware of the competition and the factors that
differentiate them in the market
Uses some judgment and has some ability to propose different
solutions outside of set parameters to address more complicated
manufacturing processes with technical variety and/or
interdependent production cycles. Uses technical experience and
analytical thinking. Uses multiple internal and limited external
sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead
small projects with low risks and resource requirements. Explains
information; developing skills to bring team members to consensus
around topics within field. Conveys performance expectations and
may handle sensitive issues.
For roles outside of the USA- This role requires advanced
experience in the Services & Customer Service Management. Knowledge
level is comparable to a Bachelor's degree from an accredited
university or college ( or a high school diploma with relevant
For roles in USA - Bachelor's degree from an accredited university
or college (or a high school diploma / GED with at least 6 years of
experience in Job Family Group(s)/Function(s)).
Strong oral and written communication skills. Demonstrated ability
to analyze and resolve problems. Ability to document, plan, market,
and execute programs. Established project management skills.
To comply with US immigration and other legal requirements, it is
necessary to specify the minimum number of years' experience
required for any role based within the USA. For roles outside of
the USA, to ensure compliance with applicable legislation, the JDs
should focus on the substantive level of experience required for
the role and a minimum number of years should NOT be used.
This role is restricted to U.S. persons (i.e., U.S. citizens,
permanent residents, and other protected individuals under the
Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to
access to export-controlled technology. GE will require proof of
status prior to employment.
GE offers a great work environment, professional development,
challenging careers, and competitive compensation. GE is an - Equal
Opportunity Employer . Employment decisions are made without regard
to race, color, religion, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by
GE will only employ those who are legally authorized to work in the
United States for this opening. Any offer of employment is
conditioned upon the successful completion of a drug screen (as
As a federal government contractor, GE may in the future be
required to have U.S. employees fully vaccinated against COVID-19.
-Some GE customers currently have vaccination mandates that may
apply to GE employees.
Relocation Assistance Provided: Yes
Keywords: GE Aviation Systems LLC, Oxford , Lead Services Specialist 1 - Customer Service Management, Hospitality & Tourism , West Point, Mississippi
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