Specialist- Admission and Discharge, Plastic Surgery, FT, Days, (M-F)
Company: North Mississippi Medical Center
Location: Tupelo
Posted on: June 20, 2022
Job Description:
Customer Service:
- Greets patients in a positive, helpful, and courteous
manner
- Answers and directs calls to appropriate personnel; takes
messages as needed
- Directs visitors and physician office patients to correct
locations
- Assists patients with questions about Patient Portal
- Ensures waiting area and front desk are organized and
presentable
- Obtain demographic and insurance information in a timely and
professional mannerAdmission:
- Verifies/updates personal information, demographic information,
assists with appointment information upon request.
- Reviews/explains paperwork such as privacy acknowledgement,
general consent form, financial responsibility, charity
application, Important message from Medicare, Medicare
Questionnaire etc.
- Obtains and scans insurance card(s) into applicable
database
- Verifies insurance eligibility/benefits information and updates
in Registration systems.
- Collects and witnesses required signatures on patient
paperwork
- Receives/posts payments on accounts (i.e. co-payment, past due
balances) and provides receipts for payments
- Prints and applies armbands to patients (if applicable)
- Escorts patients or arranges for transport to assigned room or
service areaDischarge:
- Assists patient with scheduling/rescheduling appointments and
procedures as needed/requested
- Provides financial counseling and/or assistance with completion
of Charity Application; Medicaid Screening form, etc.
- Collects/posts payment on account (if necessary) and provides
receipt for paymentsReporting/Recordkeeping:
- Accesses/reviews work lists in multiple systems daily to view
necessary tasks (i.e. resolves billing edits, corrects addresses,
corrects insurance information, adheres to departmental clean claim
goal)
- Processes, maintains, updates and scans patient records in a
timely, accurate, and confidential manner
- Reconciles daily activities (i.e. patient orders, payments,
charges on correct account, resolve incomplete discharge
information)
- Prepares and documents depositsBill Edit Review:
- Reviews/researches/corrects/reports all rejected interface data
at request of clinical and IT interface departments (i.e.
certification/notification data, no charge/incorrect charge/charge
on wrong account; missing insurance info, etc)
- Resolve all billing editsSupplies:
- Properly maintains up-to-date office supplies and
stockRegulation:
- Adheres to NMHS/NMMC Policies/Procedures/Guidelines
- Complies with appropriate Local/State/Federal
policies/procedures/guidelines/regulations/laws/statutesRequirements:
- High School Diploma or equivalent; preferred Associates Degree
in Business or related field
- Minimum of 2 years' of clerical and collection experience in a
healthcare environment; preferred
- Strong organizational, customer service and communication
(written and verbal) skills; required
- Strong mathematical skills and problem solving abilities;
required
- Working knowledge of personal computer (PC) and various
software applications/programs (i.e. Microsoft Word, Microsoft
Outlook); required
- Strong interpersonal skills; required
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Keywords: North Mississippi Medical Center, Oxford , Specialist- Admission and Discharge, Plastic Surgery, FT, Days, (M-F), Healthcare , Tupelo, Mississippi
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