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Specialist-Admission/Discharge - Retina Clinic, FT, Monday - Friday

Company: North Mississippi Medical Center
Location: Tupelo
Posted on: May 12, 2022

Job Description:

Customer Service:

  • Greets patients in a positive, helpful, and courteous manner
  • Answers and directs calls to appropriate personnel; takes messages as needed
  • Directs visitors and physician office patients to correct locations
  • Assists patients with questions about Patient Portal
  • Ensures waiting area and front desk are organized and presentable
  • Obtain demographic and insurance information in a timely and professional mannerAdmission:
    • Verifies/updates personal information, demographic information, assists with appointment information upon request.
    • Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
    • Obtains and scans insurance card(s) into applicable database
    • Verifies insurance eligibility/benefits information and updates in Registration systems.
    • Collects and witnesses required signatures on patient paperwork
    • Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
    • Prints and applies armbands to patients (if applicable)
    • Escorts patients or arranges for transport to assigned room or service areaDischarge:
      • Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
      • Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
      • Collects/posts payment on account (if necessary) and provides receipt for paymentsReporting/Recordkeeping:
        • Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
        • Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
        • Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
        • Prepares and documents depositsBill Edit Review:
          • Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
            • Resolve all billing editsSupplies:
              • Properly maintains up-to-date office supplies and stockRegulation:
                • Adheres to NMHS/NMMC Policies/Procedures/Guidelines
                • Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutesRequirements:
                  • High School Diploma or equivalent; preferred Associates Degree in Business or related field
                  • Minimum of 2 years' of clerical and collection experience in a healthcare environment; preferred
                  • Strong organizational, customer service and communication (written and verbal) skills; required
                  • Strong mathematical skills and problem solving abilities; required
                  • Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
                  • Strong interpersonal skills; required
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Keywords: North Mississippi Medical Center, Oxford , Specialist-Admission/Discharge - Retina Clinic, FT, Monday - Friday, Healthcare , Tupelo, Mississippi

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