Outreach Client Advocate- Pathology, FT, 10:30am-7pm

Company: North Mississippi Medical Center
Location: Tupelo
Posted on: January 13, 2022

Job Description:

ESSENTIAL FUNCTIONS

Distribution and Transportation:

• Accurately and efficiently transports lab-related supplies, equipment, specimens, reports, and x-ray films to and from laboratory outreach clients
• Responsible for maintenance and appearance of assigned vehicle
• Abides all laws and regulations while driving assigned vehicleSpecimen Handling & Processing:
  • Matches received specimen to requisition and verifies required information
  • Safely packs, stores, and transports specimen in compliance with regulatory guidelines
  • Processes specimen and applies barcode labels prior to delivery to core lab for testing
  • Will work closely with clients to ensure compliance with Outreach policies and proceduresRegistration and Order Entry:
    • Receives, interprets, enters, and verifies orders for accuracy, medical necessity, and proper documentation (i.e. insurance information, identification numbers, Medicare Advance Beneficiary Notices, etc.) into appropriate EMR
    • Accurately enters billing information into the appropriate EMR
    • Perform diagnosis coding in MIS and 3M computer systems to assure maximum allowable reimbursementCommunication:
      • Accurately and efficiently address/respond to inquiries concerning laboratory results
      • Assist in interpretation of orders received and ensure accuracy both in order entry and specimen requirementsCustomer Service
        • Answer telephone in an polite and efficient manner
        • Provide a high level of customer service
        • Resolve issues encountered by our clients to include: billing inquiries, specimen tracking, requests for documentation and questions with specimen integrity and collection requirements
        • Contact physician's offices and various clinics to ensure operational satisfaction, conduct client surveys, and make certain that client issues are handled appropriately
        • Perform courier services in a manner to provide a high level of quality to our customers
          Employee Relations:
        • Works as part of a team with all Pathology and NMHS employeesEducation:
          • Participates in continuing education programs to maintain and expand skills
          • Stay abreast of regulatory changesRegulation:
            • Adheres to NMHS/NMMC Policies/Procedures/Guidelines
            • Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues
              REQUIREMENTS
              • High School Diploma or equivalent, required; preference given for associates degree or higher
              • Valid Mississippi Driver's License and acceptable driving record/history; required
              • Preferable one year experience working in a laboratory setting dealing with compliance issues
              • Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
              • Working knowledge of hospital and laboratory information systems (i.e. 3M, PFM, etc); required
              • Good organizational and communication (written and verbal) skills; required
              • Working knowledge of various diagnosis codes; required
              • Knowledge of ordering and reporting to include specimen requirements, specimen handling, reference ranges, test names
              • Working Knowledge of various Medicare/Medicaid billing regulations (i.e. Coding); required
              • Knowledge of and appropriate handling of biohazardous specimens; required
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Keywords: North Mississippi Medical Center, Oxford , Outreach Client Advocate- Pathology, FT, 10:30am-7pm, Healthcare , Tupelo, Mississippi