Cross Functional Manager in Training
Company: CarMax
Location: Tupelo
Posted on: May 16, 2022
|
|
Job Description:
6054 - Tupelo - 3147 Tom Watson Dr., Saltillo, Mississippi,
38866
CarMax, the way your career should be!
General Summary
Under limited supervision by the Location General Manager (LGM),
the position is responsible for leading and developing a team of
10-15 cross functional associates to deliver a world class selling
experience to CarMax customers. This manager stays actively
involved in the sales process and creates a culture of learning by
driving training to support the CarMax sales process. The manager
will oversee a broad spectrum of store operating processes and
procedures in an effort to exceed sales goals and achieve effective
execution of CarMax policies.
Principle Duties And Responsibilities
Strategizes to achieve store's budgets and performance metrics
based on corporate business assumptions and LGM prescribed
guidelines
Proactively plans for the daily business based on volume and
staffing. Executes plans to ensure associates have the tools and
training required to deliver a simple and seamless process to the
customer tailored to their needs
Analyzes and presents store business results and reports them to
the Location General Manager and supporting business managers as
needed
Actively monitors and adjusts staffing levels based on business
needs and staffing model
Opens and closes the store per schedule. Provides management
coverage for the entire store
Responsible for managing all aspects of key CarMax Business areas
and operating procedures through execution of Area of
Responsibility (AOR) duties, leading cross functional teams and
problem solving opportunities
Manages positive associate relations and associate development and
role models successful behaviors to drive performance through
timely and effective feedback including, but not limited to:
Individual meetings, file reviews, performance management, and the
Annual Performance Review (APR) process
Resolves associate issues in a timely manner and takes appropriate
partners
Interviews, hires, trains and promotes associates to support store
operations and company growth
Leads training and development activities across business areas,
including sales, service operations, merchandising and business
operations, to positively impact the customer experience, maximize
execution and minimize risk
Partners with and develops associates to resolve customer
issues
Obtains and responds to customer feedback by directly interacting
with customers, internal staff, written surveys as needed
Partners with appropriate departments and regional team members as
needed
Ensures team adheres to asset protection and risk management
processes and procedures. Researches and approves transactions that
are identified as exceptions to normal business conditions
Executes AOR responsibilities according to company guidelines and
checklists
Manages cash and other payment procedures and paperwork processes
associated with the sale, wholesale, service and purchase of
vehicles
Identifies and raises awareness of opportunities to reduce waste;
analyzes and identifies process improvements
Adheres to all CarMax policies and procedures including, but not
limited to risk management, loss prevention, standards of
professional appearance and proper recording of time
Performs duties and tasks while reporting to the Location General
Manager
Displays financial responsibility through P&L management
Uses all CarMax software and media effectively
Complies with all local, state and federal regulations
Must possess a valid driver's license that meets the CarMax Driver
Safety Points Evaluation System criteria, as explained in the
CarMax Driver Safety Policy.
Work Requires Ability To
Partner with others when facing complex problems
Prioritize competing responsibilities appropriately
Multi-task, organize work and manage time well
Model and encourage exceptional team behaviors
Speak, listen and write effectively in dealing with associates and
customers
Ability to make independent judgments regarding critical business
decisions
Complete CarMax provided training as required
Working Conditions
Indoor and outdoor environment; may include working at times in
noisy and/or inclement weather conditions.
Requires walking or standing for an extended periods of time.
Wears CarMax clothing (acquired through company) at all times
working in the store.
Adhere to all CarMax policies including, but not limited to,
Attendance, Proper Recording of Time, Asset Protection, EH&S
(Environmental, Health & Safety), and Standards of Professional
Appearance.
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For -.
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Oxford , Cross Functional Manager in Training, Executive , Tupelo, Mississippi
Click
here to apply!
|